{"id":862,"date":"2024-10-15T17:33:38","date_gmt":"2024-10-15T17:33:38","guid":{"rendered":"https:\/\/hightrustid.wpenginepowered.com\/preparations-for-the-launch-of-the-hightrust-id-digital-wallet\/"},"modified":"2025-07-04T09:42:06","modified_gmt":"2025-07-04T09:42:06","slug":"preparing-to-enable-the-hightrust-id-digital-wallet","status":"publish","type":"page","link":"https:\/\/hightrust.id\/en\/support\/preparing-to-enable-the-hightrust-id-digital-wallet\/","title":{"rendered":"Preparing to enable the
hightrust.id digital wallet"},"content":{"rendered":"\n\n
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Terms and concepts\u2014learn and make the most of our services<\/h2>\n<\/div>
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On this page, you can find all the key terms and concepts you will need to understand how to use our products and services seamlessly and securely.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Here, you can find clear explanations and instructions to facilitate the use of services and help you take advantage of all features of our services, whether you are a new user or a seasoned pro.<\/p>\n

Our goal is to make sure that you can use our products and services confidently, with a clear understanding of how they work and the opportunities they offer.<\/p>\n

This databank is designed to provide answers to frequently asked questions and support you at each stage.<\/p>\n

More about terms<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

Preparing to enable the
hightrust.id digital wallet<\/h1>\n\n\n\n\n
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  1. Take out your ID card with the citizen certificate with a chip and locate the CAN number in the center of the card that allows you to scan it.<\/strong><\/li>\n
  2. If you have not previously activated your citizen certificate, have the
    \nactivation PIN ready. The activation PIN was sent separately by the
    \nDigital and Population Data Services Agency when you received your new
    \nID card. <\/strong><\/p>\n
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    1. Pay special attention to the fact that the card will be locked if the activation PIN is entered incorrectly too many times. (5 times for most cards.)<\/li>\n
    2. If you need a new activation PIN, you can order one from the police for \u20ac23.<\/li>\n
    3. The order cannot be placed online, but requires you to visit a police service point.<\/li>\n
    4. The post office will send you a new activation PIN within 1-2 weeks.<\/li>\n
    5. DVV will answer any questions you may have about the citizen certificate.<\/li>\n<\/ol>\n<\/li>\n
    6. Pre-create the identification numbers (number sequences) for the citizen certificate.<\/strong>\n
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      1. The basic PIN code (PIN1) can be between 4 and 8 digits long.<\/li>\n
      2. The signature PIN code (PIN2) can be 6-8 digits long.<\/li>\n
      3. For security reasons, we recommend that you do not use the same set of numbers for PIN1 and PIN2.<\/li>\n<\/ol>\n<\/li>\n
      4. Please note the following:<\/strong>\n
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        1. Only ID cards issued after 31 August 2021 can be virtualised in the Hightrust.id app.<\/li>\n
        2. The QR code on the ID card is not scanned at any stage during the
          \nactivation process.<\/li>\n
        3. The hightrust.id app cannot be transferred to another phone without reinstalling it because the keys on the security element are not transferred to the new device. If the app is automatically transferred to the new phone, first uninstall it with its data and then download it again from the app store.<\/li>\n
        4. If you change your Android locking policy (code, fingerprint, pattern or face) after deploying the hightrust app, the hightrust app will need to be uninstalled and re-downloaded from the app store.<\/li>\n
        5. Foreigner cards do not work on iOS devices due to incompatibility between the certificate card and the iOS operating system. We are working with DVV and Apple to fix this.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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          <\/p>\n\n\n <\/div>\n<\/section>\n\n\n\n

          The citizen certificate must be activated before it can be added to the hightrust.id app.<\/strong>
          The image below demonstrates the steps to successfully complete the
          installation.



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          Click the Instructions<\/strong> below to find essential information on how to easily
          activate the hightrust.id mobile app
          :

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          Instructions<\/h2>\n <\/div>\n\t\t\n <\/div>\n\n\t
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          Activation of the citizen certificate for your identity card (PDF)<\/h2>\n

          Instructions on how to activate your citizen certificate using the hightrust.id wallet.<\/p>\n\n\t\t\t\t\t <\/a>\n <\/div>\n\t\t\t\t\t\t\t\t\t\t

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          Adding a citizen certificate to your digital wallet (PDF)<\/h2>\n

          Instructions on how to add a citizen certificate hightrust.id to your wallet.<\/p>\n\n\t\t\t\t\t <\/a>\n <\/div>\n\t\t\t\t\t\t\t\t\t\t

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          Suomi.fi identification (PDF)<\/h2>\n

          Instructions on how to sign in to Suomi.fi services using the hightrust.id wallet for authentication.<\/p>\n\n\t\t\t\t\t <\/a>\n <\/div>\n\t\t\t\t\t\t\t\t\t\t

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          Add and confirm your email address (PDF)<\/h2>\n

          Instructions on how to link an email address to an account and how to verify it.<\/p>\n\n\t\t\t\t\t <\/a>\n <\/div>\n\t\t\t\t\t\t <\/div>\n\t<\/section>\n\n\n\n

          Using a mobile browser for authentication – other things to consider<\/strong><\/p>\n\n\n\n